By leveraging technology, innovation, and the power of community, Weight Watchers will be able to realize the full growth potential of the business.
Mindy Grossman
If you intend to do the right thing for yourself, your family, and for your business, it becomes more like a balancing act. It's juggling - and accepting the fact that it won't always be perfect will help you better manage the inevitable ebbs and flows.
Value can mean a price. Value can mean exclusivity. Value can mean, 'I can't get it anywhere else, and this is really something I want.'
If you throw the pebble in the pond and the rings start circulating that much wider, you've done things and created things for people that they didn't think they'd ever be able to do. That excites me.
I believe in accessibility. I believe in honesty and a culture that supports that. And you can't have that if you're not open to receiving feedback.
When we are caught up in the nature of our work and are asked to take on another job or position, rarely do we step back and ask ourselves, 'What do I really want to do? What is it at this point in my career and life that is important to me?'
Women must do a better job of supporting each other. However, real change will happen when both men and women unite to demand diversity.
I'm a love-it-or-hate-it person. I don't waffle.
HSNi Cares was established in 2010 with a mission to empower women and support children and families in need locally, nationally, and globally.
It seemed like I woke up one morning and had an epiphany. I thought, 'I cannot do this. I do not want to get married. And I'm not going to law school - it just doesn't excite me. I'm not wasting anybody's money. I'm going to move to New York.'
I've always had a philosophy that position doesn't define power. Impact defines power. What impact are you making on people? What impact are you making on business?
Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.
People don't follow a leader but follow a vision - a vision of what the future looks like and how their work helps them along that path.
I don't care what we're quote-unquote selling; we're about inspiring people through storytelling.
My first Weight Watchers meeting was when I was 14 years old on Long Island, and I went there with my mother. I'd gained that adolescent weight and wanted to try out for cheerleading... I lost the weight, tried out, and made the cheerleading team.
It's OK to not have all the answers, and in fact, the more extraordinary people you are able to surround yourself with, the better you will become.
I never bet against anyone. If people do something that has a true purpose, and they do it with boldness, I root for them.
I've not been afraid to take risks, be resolute and passionate about purpose, and inspire people to do things that maybe they thought weren't possible.
I've worked for some amazing leaders, and I've worked for the opposite, and that gave me the perspective of what I knew I never wanted to be, and the perspective of what had lasting, sustainable impact.
I've learned not to let people judge me in how I want to live my life. Every single woman is an individual, and there's no one path. You just have to take the path that you think is right for you.
I believe that if you don't disrupt yourself, you will be disrupted by someone else.
Through our effective campaign-management strategies, we're seizing opportunities to capture additional insights on customer behaviors, allowing us to reach and communicate with them more effectively.
I've honed in on three questions that I ask myself when I'm evaluating where to spend my time. Is this something that I'm passionate about, is it purposeful, and will I have impact? And if I can't answer 'yes' to all three questions, then I have to sit back and ask, 'Is it really that important?'
The proof is in the results, and the proof will be in the ongoing ability to execute.
The model of getting the consumer to come to you is old, and the new model is how can you get to the consumer on their terms, in ways they want to engage in. How people are choosing to interface with content is very different. You've got to marry different platforms.
Command-and-control isn't the kind of corporate culture people want to be in anymore.
There's no doubt that the Weight Watchers' long-term collaboration with Oprah Winfrey has certainly accelerated the company's progress since October 2015, with high awareness of her success and happiness with the program sparking interest and excitement.
My parents were like, 'Oh my God,' when I said I was going into fashion - they pictured me with a rolling rack on Seventh Avenue.
Companies lose some of their best employees when people are beaten down; then they overpromote junior people because they can't persuade outsiders to sign on.
We need more enlightened women in senior ranks, and we have to insist that companies are more diverse.
I think technology, on one side, you can look at it; it's disrupted a lot of industries and businesses. On the other side, it's enabled us to do things that we never thought possible in being able to engage customers.
You have to understand who your customer is and her motivations and marry it to what's happening in the outside world.
I find out as much from the guy in backstage TV as I do from my C.F.O. Anybody can e-mail me. I do town halls with employees at least once every eight weeks. I'm out there, and it makes a huge difference.
Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You're going to lose all your good people. You're not going to have people tell you the truth, and it becomes the tradition.
Four out of five HSN corporate officers are women. I'm a believer that a diversity of mindset enables us to have an engaged conversation.
There's a pure and simple business case for diversity: Companies that are more diverse are more successful.
Throughout my career, no matter what I've done or what decision I've made, I've made it with my family first. My priority was taking care of my family while I was taking care of business.
I've always been a risk taker; I've never believed in following the expected path.
I spend all day thinking of shopping. I love the thrill of finding that wonderful, perfect thing, the feeling of your heart racing because it's so right.
I love hidden things. When you buy something with quality, you like the inside to be as beautiful as the outside. Nobody's going to see it, but you know it's there.
Content is power in today's world, and if you can own that content, create it and make interaction more of an experience than a transaction, you create a different kind of loyalty.
What creates success on HSN is great product, a great story and a great storyteller.
The days of trying to get a consumer to come to you are over. You really have to be in the consumer's world, wherever, whenever and however.
As women, we can over-think things so much that we silence our intuition and only focus on the reasons something won't work.
I have this whole theory that whether it's in your personal life or in your business life, you have to establish a culture of generosity wherever you are.
I think that the CEO is responsible for setting the vision, for articulating the mission, and for building a team of powerful evangelists that share that mission and that passion, because no one person can do anything by themselves.
The only thing I liked on HSN was Wolfgang Puck selling cookware. He was funny and engaging. He gave you recipes. Even if you didn't want to buy anything, you could watch Wolfgang for an hour.
Too many people who come in as CEO of a poorly performing company assume that none of the incumbent executives are worth retaining. That's not always the case. Sometimes the talent is there, but it's not being led well.
I started at HSN in May of 2006, and by October, we had rolled out a new brand image, a new tagline, a new vision statement, a new customer manifesto, and new advertising.
I believe you have to get rid of toxicity in any company. Don't care how smart, how talented, how long they have been there. If someone is going to create a toxic environment, you have to make a change.
