Similar to many multinational technology companies, Zoom has operations and employees in China. And like many multinational technology companies, our offices in China are operated by subsidiaries of the U.S. parent company. Our engineers are employed through these subsidiaries. We don't hide this.

Eric Yuan

Company culture is my number one priority. It's more important than the team, the product, the business model, or the investors. All of those things can be fixed and made better over time. But culture has to be established on Day 1.

Eric Yuan

Our philosophy at Zoom is to create a company that promotes self-motivation. I have told our managers not to spend too much time motivating employees. You have to create an environment where employees can motivate themselves. That is really important because self-motivation is more sustainable.

Eric Yuan

We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.

Eric Yuan

Empathy, humanity and support for each other is more important than revenue, than growth.

Eric Yuan

My philosophy is, if I can provide a solution that the end user truly enjoys, then I think I have a chance.

Eric Yuan

Coronavirus has completely changed how people think about where or how you should work.

Eric Yuan

If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.

Eric Yuan

My biggest worry is that sometimes you know the problem, but you don't do anything about it until it gets too big to be fixed.

Eric Yuan

No matter how busy you are you've got to spend time with your family. I do not want to miss any important moments.

Eric Yuan

We don't spend a lot of money to sell the product.

Eric Yuan

Money is not going to bring me happiness.

Eric Yuan

You can work hard and be smart, but you need to think about when you're going to be part of a startup and build it. You only have so much energy, whether you want to admit it or not.

Eric Yuan

The beautiful part of the cloud is, you know, it's unlimited capacity, in theory.

Eric Yuan

Similar to many multinational technology companies, Zoom has operations and employees in China. And like many multinational technology companies, our offices in China are operated by subsidiaries of the U.S. parent company. Our engineers are employed through these subsidiaries. We don't hide this.

Eric Yuan

Enterprise customers have been working together with us for a long time, they trust us, and we just keep everything open and transparent.

Eric Yuan

When competitors try to innovate, I think it puts more pressure on us. The only thing is, we've got to work harder. They work two hours, we work three hours... Ultimately this is good for the end user.

Eric Yuan

I tell myself, every morning when I wake up, two things. Don't let the world down. Don't let our users down.

Eric Yuan

We help ensure that Zoom is made up of caring people starting with the hiring process. At that point, we evaluate candidates on whether we believe they can embrace the value of Care and deliver happiness for others.

Eric Yuan

Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.

Eric Yuan

We want to hire people who are self-learners.

Eric Yuan