I am confident that our experience, our scale, our intimate knowledge of the needs of our customers put us on the front line of economic and social progress.
Ana Patricia Botin
We can help companies committed to addressing global challenges such as climate change.
When times are tough, we tend to outperform as margins increase.
Being different is critical.
Other things equal, we should give a chance to women. That's what I try to do.
I don't think of us as defending ourselves. I think of us as a challenger, an attacker.
I didn't join a bank because my father worked in a bank or because I thought I was going to be a banker or because I thought I was going to be where I am today.
You are not going to get married through technology. You are not going to buy a house through technology.
Discretion is the most important thing for a banker. That is the philosophy of the family... I mean, of the bank.
It has to be convenient. You have to be able to bank with me anytime.
We need to change how we run banks. We need to change the culture. If we get it right, we can have a huge impact.
We are going to make people who do some things with Santander into loyal customers who bank with us every day. This is what will allow us to compete in a world where banking customers have more and more choice. If we don't do this, then we won't grow in the next decade.
I want the best people, not just on the banking side but on innovation and technology.
We didn't invent gunpowder. What we did was take things that were there and put them together in a way that works.
If the government is funding itself at 2 per cent, you know, how much are you going to pay savers if you want to lend money at a cheaper rate? People have the incentive to build a factory or open new stores. It is a trade-off.
Everybody has their own style.
It's true that I'm always happy to walk away.
I think cash will be around for a long time.
I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?
I have a very, very difficult job.
I wanted to be a journalist. The other thing I wanted to be was a spy.
I would love it if you became a Santander customer.
We're a boring retail and commercial bank.
I consider myself to be quite persuasive when I want.
Bright graduates will either set up their own companies or come and work for us or a consulting firm or government. But going to work for a small company if you are really good? No way.
We are a challenger bank; let me say that once, twice, and three times if necessary because people still sometimes think of us as being very big.
The thing that really sticks - and when you talk to entrepreneurs, they say the same - is just thinking about the next day, the next week.
We are the most British of Britain's banks. This always gets a chuckle; I don't why.
We need the banks to be attractive to investors again.
It is going to sound cliched, but my husband has been incredibly helpful.
For me, my husband gives me advice all the time - he's been very supportive.
I'm confident in our team and our capacity to continue to deliver.
Santander gives you a unique opportunity to invest in the U.K. economy.
I'm very happy in the U.K.; I love it here. Even the weather - I'm from a place where it rains almost as much.
I wanted to be a journalist. I used to write articles at university about politics.
We need to stop frowning upon failure whilst criticising those that succeed.
Profit, wealth creation, competition - these are not dirty words but the lifeblood of a dynamic economy.
I get the sense that the British do not like to look at things on the bright side of life. Maybe it has something to do with the weather.
I started at the bottom. Nobody has given me anything.
We need critical mass. We need people, not just one or two. We need a lot of them.
We can support innovators and entrepreneurs.
We can help families buy their homes and invest in their educations.
