The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.
Aaron Levie
One third of the economy goes through 'QuickBooks' in terms of businesses invoicing other businesses. Each invoice contains a connection between vendors, suppliers, and customers, and also the price of that connection. Representing the payment graph is huge opportunity and something no other company can do.
Aaron Patzer
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
Abdul Aziz Al Ghurair
No matter how senior you get in an organization, no matter how well you're perceived to be doing, your job is never done. Every day, you get up and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.
Abigail Johnson
We need to come up with use cases for this technology that drive clear benefits for individuals and institutions - these are our customers. Too often we see bitcoin and blockchain technologies as solutions in search of a problem. We don't just need these systems to be technically better than the alternatives - we need them to be more user-friendly.
Every day, you get up, and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.
When a salesperson truly cares about you, trust forms, and you're more likely to buy, come back for repeat business, and refer new customers.
Adam Grant
Salesforce employees are so immersed in the fervor over their offerings and their unique workplace that they are nearly incredulous to learn that few people beyond the legions of customers using Salesforce's product have the faintest idea what the company does.
Adam Lashinsky
Amazon has a good record with customers, who are confident the retailer will give them the lowest price. Entering their home will be another thing altogether.
Amazon is pursuing something called Amazon Key, which lets its couriers unlock Prime customers' doors and deliver packages. It's pairing the service, which it plans to make available in 37 cities next month, with a camera so users will have intelligence inside and outside their homes, presumably boosting trust and lowering creepiness.
Apple does a very good job of not letting its competitors know what it is working on, and Apple does a very good job of not confusing customers by causing them to anticipate what the next new thing is going to be and then causing those customers not to buy the products that are on the shelves now.
If it's servicing a real need, that doesn't go away in a recession. If you're serving a true need, and if you have a loyal group of customers that are falling... As the world goes through a tough time, these customers will stay with you.
Adam Neumann
The real and effectual discipline which is exercised over a workman is that of his customers. It is the fear of losing their employment which restrains his frauds and corrects his negligence.
Adam Smith
You can't get into the trap of paying for customer acquisition.
Aileen Lee
Protecting consumers goes beyond just fighting illicit schemes. It also involves making sure that they get what they pay for. Unfortunately, rural telephone customers aren't always assured of that.
Ajit Pai
Whether you live in a big city or a small town, a call placed by a loved one, friend, or customer should go through.
Everyone says Toyota is the best company in the world, but the customer doesn't care about the world. They care if we are the best in town, or not. That's what I want to be.
Akio Toyoda
I myself, as well as Toyota, am not perfect. I, more than anyone, wish for our customers' cars to be safe.
As a source of innovation, an engine of our economy, and a forum for our political discourse, the Internet can only work if it's a truly level playing field. Small businesses should have the same ability to reach customers as powerful corporations. A blogger should have the same ability to find an audience as a media conglomerate.
Al Franken
Small businesses should have the same ability to reach customers as powerful corporations. A blogger should have the same ability to find an audience as a media conglomerate.
When you know who your customers are, that can give you an edge on the competition.
In our perform agenda, segmentation is one of our key strategic priorities. Segmentation is about deploying the right go-to-market channel to the right customers with the right pricing and the right cost to serve. And as a result, the segmentation strategy ensures that we generate profitable growth.
In each restaurant, I develop a different culinary sensibility. In Paris, I'm more classic, because that's what customers like. In Monaco, it's classic Mediterranean haute cuisine. In London, it's a contemporary French restaurant that I've developed with a U.K. influence and my French know-how.
I don't do the same food in Tokyo that I do in Vegas and vice versa. If I did that, two weeks later I would have no customers.
When I arrived, I didn't understand London customers perfectly, but we've developed the right style with the right price, and step by step, I'm in harmony with London.
The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.
As long as my pictures go into theaters and we ask people to pay to see what I do on the screen, I should not object if customers want to know what kind of man I am.
I do my own analysis on the teams I am refereeing. I will know some of the personalities, the players who could be difficult customers in a scrum situation, the ones I am going to have to really work hard on early in the game to get what I want.
I'm a creative guy, a designer, a customer.
You can lull the paying customers as long as they get slapped.
There are a few giant companies that I love, and I love Amazon. Their customer service is impeccable: sometimes, just for the hell of it, I'll sleep on a mattress for three years and return it.
The 21st century is a golden age of personalization. Whether it's customizing our smart phones with our favorite apps or ordering exactly what we need when we need it from Amazon, we increasingly expect a unique customer experience, not a one-size-fits-all model.
One of the Internet's highest-profile companies, Priceline once dreamed of transforming the way consumer goods are bought and sold by offering customers the chance to 'name your own price' for a variety of products, including airline tickets.
Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders.
Companies buy customers when they cannot win new business on their own. They merge when their executives do not have a better idea of what to do.
Information technology departments must spend enormous amounts of time and money worrying about integrating big computer systems with billions of pieces of customer data.
Yahoo is a global technology company that provides personalized products and services, including search, advertising, content, and communications in more than 45 languages in 60 countries. As a pioneer of the World Wide Web, we enjoy some of the longest-lasting customer relationships on the Web.
I don't think it's wrong for companies to work with the government. What's important is being trustworthy and honest with customers.
For a long time I was looking for my perfect equilibrium, my mojo. And now I think I'm getting there: I've found my customer, my silhouette, my cut.
Great entrepreneurs are often great listeners and they can spot patterns and pick up on small details in customer stories.
You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.
Overall, while the Rovi entertainment store is a nice stand-alone offering, more importantly, however, it is also a part of our total customer solution, fitting in now with our data and TotalGuide offerings.
It's harder than ever to build an enduring company. As soon as a product strikes a nerve with customers, competitors emerge globally because the costs to start are so low.
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.
I worked at Ikea as a customer service rep for two years and loved it.
As our products have improved, and you add value at the high end, customers move to the high end.
In addition to transitioning to the cloud, our customers continue to invest in premium versions of our on-prem server products like Window Server, System Center and SQL Server.
Each customer has unique deployment needs, and as a result, CIOs value the flexibility that our hybrid cloud offerings provide.
By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.
I am confident that our experience, our scale, our intimate knowledge of the needs of our customers put us on the front line of economic and social progress.
