Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby
Selecting the right person for the right job is the largest part of coaching.
Quality has to be caused, not controlled.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Slowness to change usually means fear of the new.
In a true zero-defects approach, there are no unimportant items.
You have to lead people gently toward what they already know is right.
Making a wrong decision is understandable. Refusing to search continually for learning is not.
No one can remember more than three points.
The audience only pays attention as long as you know where you are going.
Eliminating what is not wanted or needed is profitable in itself.
Change should be a friend. It should happen by plan, not by accident.
You don't have to be noisy to be effective.
We can spend our whole lives underachieving.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Being convinced one knows the whole story is the surest way to fail.
A rule to live by: I won't use anything I can't explain in five minutes.
The great discoveries are usually obvious.
Successful people breed success.
